Privacy Policy

1. Overview

DetailAhead ("we," "us," "our") is booking, customer and finance software for car detailing businesses: a dashboard the business owner and their team sign into, and a public booking page their customers use. This policy covers both — what we collect from a business that runs on DetailAhead, and what we collect (on that business's behalf) from the customers who book with them.

2. Information we collect

From a business owner or team member with a DetailAhead account:

• Account details: name, email, password (stored hashed, never in plain text), and business name.
• Everything the business records to run itself: customers, vehicles, orders, prices, inventory, team members, payroll rates, and transactions.
• Billing details when a paid plan is chosen — handled entirely by Stripe (see Section 5); we don't receive or store card numbers.
• Any photo uploaded for a business logo, a service, or a vehicle.

From a customer booking through a business's public DetailAhead page:

• Name, phone number, email address, and vehicle details entered on the booking form.
• Any message or notes left with a booking request.

3. How we use your information

We use it to run the product: showing a business its own data, sending the booking confirmations, reminders and review requests a business has switched on under Automation, processing subscription payments, and sending account emails (verification codes, password resets, payday and daily-summary reminders). We don't sell customer or business data, and we don't use it for advertising.

4. Cookies & analytics

The dashboard itself doesn't set any cookies. It uses your browser's local storage to keep you signed in and remember preferences like your theme and sidebar state — this stays on your device and is never sent to us or anyone else. The only actual cookie on the site is set by Cloudflare Turnstile, strictly necessary, while you're on the sign-up, sign-in, or email-change forms, used only to confirm you're not a bot. The marketing site separately uses Umami, a privacy-focused analytics tool that sets no cookies and doesn't track you across other sites, to see which pages get visited.

You can review or withdraw cookie consent at any time from the banner shown on first visit.

5. Who we share information with

We use a small number of subprocessors to run DetailAhead. Each only receives what it needs to do its job:

• Supabase — database, authentication and file storage. This is where your account data actually lives.
• Stripe — subscription billing. Card details go straight to Stripe; we never see or store them.
• Resend — transactional email (booking confirmations, verification codes, reminders).
• Vonage — text-message booking confirmations and reminders, only for businesses that turn SMS automation on.
• DeepSeek — powers the AI Assistant and AI-generated summaries. Only receives the business data needed to answer a question or generate a summary, and only when a business actually uses those features.
• Cloudflare Turnstile — bot protection on sign-up and sign-in forms.
• Google — only if a business connects Google Reviews, to read and display their own review data.

We share information beyond this list only if required by law, or with a business's own explicit action (e.g. exporting their data).

6. Data security

Data is encrypted in transit (HTTPS) and at rest. Access to a business's data is restricted to that business's own signed-in team, enforced at the database level (row-level security), not just in the app's interface. Passwords are hashed, never stored or logged in plain text.

7. Data retention

Account data is kept for as long as the account is active. Closing an account starts a 30-day grace period before deletion, shown in-app the whole time, so a business can change its mind. Once that period ends, the data is permanently deleted. A business can also export or delete their own data at any time from Settings.

8. Your rights

Depending on where you're located, you may have the right to access, correct, export, or delete your personal information. A business owner can do most of this directly in Settings; a customer who wants their booking information removed from a specific business's DetailAhead account should contact that business directly, or reach us using the details below.

9. Changes to this policy

We may update this Privacy Policy from time to time. We'll post the updated version here and update the "Last updated" date above.

10. Contact us

Questions about this policy? Reach us at support@detailahead.com or via the contact form.